DEG DATABASE INQUIRY
10/18/2017
 
Track_# Estimating Platform Inquiry Category Year Make
Model
Resolution Status Origination Date Submission Date Resolution Date Total Time to Resolve
2990 CCC - Refinish Operations
 
2010
gmc
k1500
Resolved  12/22/2010 2:11:32 PM  12/23/2010 7:29:00 AM  1/4/2011 5:24:00 PM  06 Days 
 
Inquiry Description Resolution Description
Bed Side
IssueSummary//unable to click refinish on underside of new panel. P Pages state that refinish time is for \'exterior surface only\'. When looking at line prpoerties there is an option for underside but it is greyed out. I have also had this problem on quarter panel replacements for other vehicles. all panels have at least an underhood color or sealer on them .

SuggestedAction//allow us to choose underside refinish if nesc. also has two tone stone gaurd & other options.
 
No Change
Research Response: MOTOR stated:
According to the OEM, paint found on the underside of the pickup box side panel is an artifact of the factory refinish process (overspray). This may be evidenced by uneven paint application, bare spots, etc.

MOTOR does not take the position that the underside of the pickup box side panel should not be returned to pre-accident condition. However, determining the estimated work time to refinish the underside of the pickup box side panel in various stages of completeness and quality, if refinished at all, is best left up to the judgment of estimators using an on-the-spot evaluation.

No changes required.