DEG DATABASE INQUIRY
10/18/2017
 
Track_# Estimating Platform Inquiry Category Year Make
Model
Resolution Status Origination Date Submission Date Resolution Date Total Time to Resolve
8374 CCC - Refinish Operations
 
2011
FORD
F 350
Resolved  8/24/2015 10:42:57 AM  8/27/2015 1:24:00 PM  8/28/2015 5:54:00 PM  01 Days 
 
Inquiry Description Resolution Description
Edge and Inside Refinish
AreaVehicle
LF FRONT DOOR

Section6_IssueSummary
WE INSTALLED A DOOR SKIN AND SELECTED EDGING .05 AND THEN FOR PAINTING THE INSIDE .05. INSURANCE COMPANY IS STATING THAT ONLY ONE SHOULD BE SELECTED AS THEY ARE THE SAME.

Notes
 
IP Explanation
Estimated Release Date: Closed
Proposed Resolution: MOTOR stated:
After review of your concern “Refinish Outer Panel; exterior surface only, edges, or inner panel“, depending on the refinish damage and/or refinish requirements one or both may be selected.

Please note; Exterior Surface, Inside and Edge are defined below.

Visualize a driver side front door:

1. The exterior surface paint time is for the door skin. This is the surface that faces outside of the car when the door is closed.

2. The “inside” is the inside of the door shell; this is the surface area that faces the driver and interior of vehicle when the door is closed.

3. The “edge” is the area between the exterior and interior surface. This would be the crimped area as well as the portion of the door which the user describes as the “jamb” area. This is the area that faces the lock pillar.

No changes.